Shipping policy
Last updated: July 28, 2026
At Songble, every song is created especially for you using the memories, stories, and details you provide. Because each order is personalized, our production and delivery process is different from traditional online stores.
Please read this Shipping Policy carefully before placing your order.
Digital Delivery
All Songble songs are delivered digitally by email.
No physical product is shipped unless specifically stated on the product page.
Once your personalized song is complete, you will receive an email containing your downloadable MP3 file and any additional digital content included with your purchase.
Production Time
Each song is written and produced individually.
Our typical production times are:
Standard Production: 3–7 business days
If your order requires additional clarification or revisions before completion, production may take slightly longer.
During periods of high demand, holidays, or promotional events, production times may be extended.
Express Orders
If an Express Production option is available and selected during checkout, your order will receive priority in our production queue.
Estimated delivery times for express orders will be shown at checkout when available.
Email Delivery
Your personalized song will be delivered to the email address provided during checkout.
Please ensure your email address is entered correctly before completing your purchase.
After delivery, we recommend downloading and saving your MP3 file for your own records.
If you do not receive your email, please:
- Check your Spam or Junk folder.
- Search your inbox for emails from contact@songble.com.
- Contact us if you still cannot locate your order.
We will gladly resend your completed song if necessary.
Multiple Items
If your order contains multiple digital products or services, they may be delivered separately as each item is completed.
Delivery Delays
While we always strive to deliver within our estimated timeframes, delays may occasionally occur due to:
- High order volumes
- Public holidays
- Missing or incomplete personalization details
- Additional revision requests
- Technical issues outside our control
If a delay occurs, we will do our best to keep you informed.
Personalized Products
Every Songble song is created exclusively for one customer.
Because our products are custom-made based on the information you provide, production begins shortly after your order is received.
For this reason, personalized orders cannot be returned once production has started.
Please review our Refund Policy for complete details.
Incorrect Information
Customers are responsible for providing accurate information during checkout, including:
- Email address
- Personalization details
- Uploaded files
- Names and dates
- Special requests
If you notice an error after placing your order, please contact us immediately.
We will do our best to update your order if production has not yet begun.
Need Help?
If you have any questions regarding your order or delivery, our team is here to help.
Songble
📧 Email: contact@songble.com
📞 Phone: +1 (440) 379-3795
📍 Address:
100 Riverbed St
Cleveland, OH 44113
United States
Thank you for choosing Songble. We're honored to turn your memories into music that lasts a lifetime. 💛