Refund policy
Last updated: May 2026
At Songble, we create personalized custom songs inspired by your unique story, memories, and emotions. Because every order is custom-made specifically for you, our refund policy is different from standard physical products.
Please read this policy carefully before placing your order.
🎵 Personalized Digital Product Policy
All Songble products are personalized digital creations made specifically from the information you provide during checkout.
Due to the custom and emotional nature of our work, orders cannot be canceled, returned, or refunded once production has started.
By purchasing from Songble, you acknowledge and agree to these terms.
✅ Eligible Refund Situations
We may offer a refund, revision, or replacement if:
You received the wrong song
Your order was not delivered
The delivered audio file is corrupted or unusable
There was a major mistake caused directly by our team
Your order was duplicated accidentally
If you experience any of these issues, please contact us within 7 days of receiving your order.
✨ Revisions & Adjustments
Customer satisfaction is extremely important to us 💛
If minor changes are needed, we may offer reasonable revisions such as:
pronunciation corrections
lyric adjustments
fixing small details
correcting names or wording
Revision requests must be submitted within 7 days after delivery.
❌ Non-Refundable Situations
Because every song is personalized and created uniquely for each customer, refunds are not available for:
Change of mind
Personal taste or music preference
Disliking the vocal style
Incorrect details submitted by the customer
Delays caused by incomplete information
Emotional expectations differing from personal preference
Failure to listen to previews or product descriptions before purchase
⏳ Delivery Time
Most custom songs are delivered within:
3–7 business days
Delivery times may vary during holidays or periods of high demand.
Priority delivery options may be available at checkout.
📩 Digital Delivery
All Songble products are delivered digitally via email.
No physical item will be shipped.
Customers are responsible for providing a correct email address during checkout.
If you do not receive your order, please:
check your spam/junk folder
contact our support team
💌 Contact Us
If you have any questions or concerns regarding your order, please contact us:
We genuinely appreciate every customer who trusts Songble with their memories, stories, and special moments 💛