Privacy policy
Last updated: July 28, 2026
Songble operates this website and all related products and services, including personalized digital songs, custom music creation, customer support, and other features available through our online store (collectively, the "Services").
Our store is powered by Shopify, which provides the e-commerce platform that allows us to securely sell and deliver our services worldwide.
This Privacy Policy explains how Songble collects, uses, stores, protects, and shares your personal information when you visit our website, place an order, upload content, communicate with us, or otherwise use our Services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with Songble, we may collect different categories of personal information.
Contact Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address (if required)
- Country or region
Payment Information
Payments are securely processed through trusted payment providers such as Shopify Payments, PayPal, Stripe, Shop Pay, Apple Pay, Google Pay, and other supported payment processors.
Songble does not store your complete payment card details.
Payment providers process your financial information according to their own privacy policies.
Order Information
When you purchase a personalized song, we may collect information such as:
- Order number
- Purchased product
- Order history
- Payment confirmation
- Purchase date
- Transaction information
Personalized Song Information
To create your personalized song, we collect the information you voluntarily provide during checkout.
Depending on your order, this may include:
- Stories
- Personal memories
- Names
- Nicknames
- Relationships
- Dates
- Special places
- Favorite quotes
- Lyrics
- Inside jokes
- Anniversary information
- Birthday information
- Memorial information
- Wedding information
- Uploaded notes
- Voice preferences
- Musical preferences
- Special requests
This information is used exclusively for creating your personalized digital song.
Uploaded Content
You may voluntarily upload content including:
- Photos
- Audio recordings
- Voice notes
- Written messages
- Song references
- Documents
- Images
These files are only used for creating your personalized song and providing customer support.
Customer Communications
When you contact Songble, we may collect information contained in your communications, including:
- Emails
- Customer support requests
- Reviews
- Testimonials
- Survey responses
- Feedback
- Reaction videos voluntarily shared with us
Device Information
Like most websites, we automatically collect certain technical information including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Time zone
- Pages visited
- Website activity
- Referring websites
- Cookies and similar technologies
How We Collect Your Information
We collect information in several ways.
Information You Provide
We collect information directly from you when you:
- Place an order
- Complete personalization forms
- Upload files
- Subscribe to our newsletter
- Contact customer support
- Leave a review
- Participate in promotions
- Submit testimonials
Information Collected Automatically
Some information is automatically collected through technologies such as:
- Cookies
- Pixels
- Analytics tools
- Browser storage
- Log files
These technologies help us improve our website and provide a better customer experience.
Information From Third Parties
We may receive information from trusted partners including:
- Shopify
- Payment processors
- Fraud prevention providers
- Advertising platforms
- Analytics providers
- Marketing partners
How We Use Your Information
We use your personal information to operate our business and provide our Services.
This includes:
Creating your personalized song
Processing your payment
Delivering your digital order
Providing customer support
Responding to your questions
Managing your account
Sending order confirmations
Sending delivery notifications
Preventing fraud
Improving our website
Improving our products
Providing personalized recommendations
Maintaining website security
Complying with legal obligations
Personalized Song Creation
One of Songble's primary services is creating custom songs based on your personal story.
The information you provide is used solely to:
- Write lyrics
- Generate personalized music
- Produce your final song
- Deliver your completed order
- Process revision requests
We never use your personal story for another customer's order.
Marketing Communications
With your permission, we may send:
- Promotions
- Discounts
- Product updates
- New releases
- Holiday offers
- Exclusive announcements
You may unsubscribe at any time using the unsubscribe link included in our emails.
Security & Fraud Prevention
We use your information to:
Protect customer accounts
Verify transactions
Prevent fraud
Detect suspicious activity
Maintain website security
Protect Songble and our customers from unauthorized access or misuse
Relationship with Shopify
Songble is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services.
When you visit our website or place an order, certain information may be collected and processed by Shopify in accordance with Shopify's own Privacy Policy. Shopify may process personal information necessary to:
- Process payments
- Prevent fraud
- Secure transactions
- Host our website
- Improve platform performance
- Comply with legal obligations
For more information about how Shopify processes your data, please visit Shopify's Privacy Policy.
How We Share Your Information
Songble values your privacy and never sells your personal information.
However, we may share information with trusted third parties when necessary to operate our business.
These may include:
- Shopify
- Payment processors
- Email delivery providers
- Cloud hosting providers
- Customer support providers
- Fraud prevention services
- Analytics providers
- Marketing platforms
- Legal authorities when required by law
Each provider only receives the information necessary to perform their services.
AI and Personalized Song Creation
To create your personalized song, Songble may use artificial intelligence technologies alongside human review and editing.
The information you submit, including your stories, memories, uploaded files, names, and special requests, may be processed solely for the purpose of creating your custom digital song.
We do not use your personal story to create products for other customers.
Cookies
Songble uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep your shopping cart active
- Analyze website traffic
- Improve website performance
- Measure advertising performance
- Personalize your experience
You may disable cookies through your browser settings, although some features of our website may not function properly.
Third-Party Websites
Our website may contain links to third-party websites or services.
Songble is not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Songble is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If you believe that a child has submitted personal information through our website, please contact us immediately so we can remove the information.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Fulfill legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized where reasonably possible.
International Data Transfers
Because Songble serves customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence.
Where required by applicable law, we implement appropriate safeguards to protect your personal information during international transfers.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to receive a copy of your information
- The right to object to certain processing activities
- The right to withdraw consent where processing is based on consent
- The right to opt out of certain marketing communications
To exercise any of these rights, please contact us using the information provided below.
Marketing Preferences
If you have subscribed to receive promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Even if you opt out of marketing communications, we may still send important service-related messages regarding your orders or account.
Complaints
If you have concerns about how we handle your personal information, please contact us first.
We will make every reasonable effort to resolve your concerns promptly and fairly.
If applicable under your local laws, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or our services.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:
Songble
100 Riverbed St
Cleveland, OH 44113
United States
Email: contact@songble.com
Phone: +1 (440) 379-3795
Thank you for trusting Songble with your memories and special moments. We are committed to protecting your privacy while helping you turn your stories into unforgettable songs. 💛🎵